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All orders ship from Germany. All returns and exchanges need to be shipped back to Germany.
Let us help you save time and trouble and to avoid costly returns and/or exchanges!
All returns and exchanges need to be shipped to Germany at the customer's expense. International exchanges are complicated, costly and timely.
Let us help you before you order:
Want to learn more about your pet's sleeping instincts and why they want a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed
Bed Size questions by breed?
Check out our handy Size Chart by Breed
Bed size inspiration through photos?
Check out our Photo Gallery
Want to know if the Snuggle Cave Bed is right for your pet?
Check out our FAQ page.
Any other questions?
We are we are happy to help! Please email us at: woof@konacave.com
To be eligible for a return from KONA CAVE®/Happy Hanalei GmbH, you must have purchased your item directly from www.konacave.com/.de. If you did not purchase yourKONA CAVE® directly from www.konacave.com/de, you must contact the store in which you purchased your bed to request an exchange or refund.
You may return or exchange any unused item within 14 calendar days of purchase. To be eligible for a refund, the returned item(s) must be clean, unused and in the same saleable condition that you received them.
KONA CAVE® is unable to refund any additional shipping fees, import fees, VAT, duties and / or Crisis Fees paid on returns or exchanges.
You must contact us via email at woof@konacave.com PRIOR to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations.
Once we receive your email, we will issue you a return authorization number and provide you with the return address. Please note that based on your location, the return address may be different than the original shipping address.
Remember, you must return your clean, unused item(s) in the original packaging with the hang tags attached to Germany.
Please note - you will be responsible for all return/exchange shipping costs to Germany. It is advised that you purchase sufficient postal insurance from a provider of your choice to cover the full value of your exchange/return, as KONA CAVE® is unable to reimburse returns or exchanges that go missing or get damaged in transit. It is advisable to retain your proof of postage until you have received your refund. In addition, if you paid international shipping or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to KONA CAVE®) will be deducted from your refund.
Please see above RETURN information and let us know for which size and product you would like to exchange your purchase.
We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.
We want to help! Contact us at woof@konacave.com