SHIPPING, RETURNS & EXCHANGES POLICY

All items are 100% made in Europe and ship from Germany.

Returns & Exchanges – Important Information

  • All returns must be shipped to Germany.
  • Return shipping costs are the responsibility of the customer.
  • We are not able to offer complimentary return shipping.
  • International returns and exchanges may be impractical due to long transit times and high shipping costs.

Before You Order

If you're unsure about sizing or product fit, please use the following resources:

  • Want to learn more about your pet's sleeping instincts and why they need a Snuggle Cave Bed?
    Check out Why a Snuggle Cave Bed 

  • Bed Size questions by breed? 
    Check out our handy Size Chart by Breed

  • Bed size inspiration through photos?
    Check out our Snuggle Club photo Gallery

  • Want to know if the Snuggle Cave Bed is right for your pet? 
    Check out our FAQ page.

Still unsure? Email us. We're happy to help!

Return Policy

Non-Refundable Returns

We cannot refund items returned due to:

  • Non-payment of customs/import fees
  • Unclaimed postal parcels

We cannot refund items returned with any of the following conditions:

  • Used items
  • Items with dog hair or dirty items
  • Items not in their original packaging with their hang tags attached
  • Items returned outside of the 14 day return window

Return eligibility

To be eligible for a return:

  • The item must be purchased directly from www.konacave.com
  • Returns must be requested within 14 calendar days of delivery
  • Products must be clean, unused, and in original condition with tags and packaging intact

Return Instructions

  1. Email us at woof@konacave.com before sending any returns. Include whether you're requesting a return or exchange and your reason.
  2. We will send a Return Authorization Number and return address (this may differ from the shipping address).
  3. Ship the return using a trackable, insured service. Sleepy Fox® is not responsible for lost or damaged packages.

Refund Details

  • Original shipping fees, import duties, and crisis fees are non-refundable.
  • Any shipping costs billed to KONA CAVE® will be deducted from your refund.
  • Refunds are issued only for items in saleable condition, returned with original tags and packaging.
  • Refunds are not issued for used, dirty or unsellable products.
  • Orders returned to KONA CAVE® due to unpaid fees or non-delivery will not be refunded.
  • Refunds will be processed only after the return has been received in Germany.
  • If an exception to one of the above policies is made, a return processing fee of €29,00 will be deducted from your refund 

All returned items must be clean, unused, and returned with original packaging and tags intact.

Exchanges

Please follow the return steps above and include the product and size you’d like in exchange.

Cancellations

We endeavor to ship all orders as quickly as possible.  Once your order has been processed for dispatch, we cannot cancel it. However, not to worry, you may still return it within 14 days of delivery.

Contact Us

If you have any questions, we’re here to help. Please email us at woof@konacave.com.