SHIPPING INFORMATION:
KONA CAVE® is 100% made in Europe and all items ship from Germany.
*PLEASE NOTE
The shipping times listed are estimates based on the most recent information from our delivery partners. KONA CAVE® processes and ships all orders as promptly as possible. However, once your package is handed over to the carrier, delivery times are beyond our control and may vary. KONA CAVE® cannot guarantee shipping timelines and is not responsible for delays caused by the shipping provider. We are unable to offer refunds or compensation for delayed deliveries.
All items are 100% made in Europe and ship from Germany.
If you're unsure about sizing or product fit, please use the following resources:
Want to learn more about your pet's sleeping instincts and why they need a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed
Bed Size questions by breed?
Check out our handy Size Chart by Breed
Bed size inspiration through photos?
Check out our Snuggle Club photo Gallery
Want to know if the Snuggle Cave Bed is right for your pet?
Check out our FAQ page.
Still unsure? Email us. We're happy to help!
We cannot refund items returned due to:
We cannot refund items returned with any of the following conditions:
To be eligible for a return:
All returned items must be clean, unused, and returned with original packaging and tags intact.
Please follow the return steps above and include the product and size you’d like in exchange.
We endeavor to ship all orders as quickly as possible. Once your order has been processed for dispatch, we cannot cancel it. However, not to worry, you may still return it within 14 days of delivery.
If you have any questions, we’re here to help. Please email us at woof@konacave.com.