SHIPPING COSTS AND DELIVERY INFORMATION

SHIPPING INFORMATION:
KONA CAVE® is 100% made in Europe and all items ship from Germany. 

GERMANY

Delivery options are based on order value / size
Estimated delivery time Order Value Cost
3 - 7 business days*
Ships from Germany
0€ - 98,99€ 3,99€
Support Tubes 5,99€
99€ + Free
EUROPE - ZONE 1
Austria, Belgium, France, Italy (Continental), Luxembourg, Monaco, Netherlands, Spain (Continental), Vatican City
Estimated delivery time Order Value Cost
5 - 10 business days*
Ships from Germany
0€ - 39,99€ 6,99€
40€ - 199,99€ & Support Tubes
16,99€
200€ + 9,99€ - reduced rate
EUROPE - ZONE 2
Croatia, Denmark, Finland, Ireland, Poland, Portugal (Continental), Latvia, Lithuania, San Marino, Sweden
Estimated delivery time Order Value Cost
5 - 10 business days*
Ships from Germany
0€ - 59,99€ 7,99€
60€ - 148,99€ & Support Tubes
19,99€
149€ +
15,99€ - reduced rate
EUROPE - ZONE 3
Andorra, Bulgaria, Czech Republic, Cyprus, Estonia, Georgia, Gibraltar, Greece, Hungary, Iceland, Italy (other), Portugal (other), Slovakia, Slovenia, Spain (other) Turkey
Estimated delivery time Order Value Cost
7 - 20 business days* 
Ships from Germany
0€ - 39,99€  5,99€
Support Tubes 24,99€
40€ - 199,99€ 24,99€
200€ - 248,99€ 29,99€
249€ and up 49,99€
NON-EU EUROPE

Liechtenstein, Norway, Switzerland


SUBJECT TO IMPORT FEES, DUTIES AND VAT PAID BY CUSTOMER

Questions?
Email us woof@konacave.com before placing your order.

Estimated delivery time Order Value Cost
3 - 7 business days*
Ships from Germany
0€ - 39,99€
6,99€
40€ - 199,99€ & Support Tubes
12,99€
200€ +
Free Deliver
UNITED KINGDOM

UK Shipping is DDU Terms
SUBJECT TO IMPORT FEES, DUTIES AND
20% VAT PAID BY CUSTOMER

Choose £GBP as your currency 🇬🇧 in the dropdown menu in top right corner
(GBP prices do not include 19% German VAT)

See full Terms and Conditions below.
Questions?

Email us woof@konacave.com before placing your order.

Estimated delivery time Order Value Cost
7 - 14 business days*
Ships from Germany
0£ - 29,99£
5,50£
30£ - 99,99£ & Support Tubes
13,99£
100£ +
19,99£

UK CUSTOMERS - IMPORTANT INFORMATION POST-BREXIT 

SHIPPING INFORMATION
All orders are shipped from Germany and returns must be made to Germany.
Please read Return / Exchange section below closely. 

CURRENCY SELECTION
To ensure accurate pricing and tax removal, please select £GBP as your currency from the dropdown menu in the top-right corner of the website. This will automatically remove the 19% German VAT from your order total.

UK IMPORT FEES, DUTIES AND 20% VAT WILL BE CHARGED TO YOU BY THE ROYAL MAIL /CARRIER WHEN YOUR ORDER ARRIVES IN THE UK. 

POST-BREXIT FEES, DUTIES & VAT
Due to Brexit, shipments to the UK are now subject to additional import fees, duties, and VAT. These are not included in your KONA CAVE® order and will be charged separately by the Royal Mail or the carrier upon delivery.  These fees can be up to 40% of the value of the item!  The current information, as provided by HMRC here, suggests the following:

For orders over 135£:
  • You, the customer (importer), are legally responsible for paying 20% UK Import VAT upon receipt
  • Royal Mail or your carrier may charge a handling fee to cover customs clearance. This fee is also your responsibility
  • These additional charges can amount to up to 40% of your order’s value
  • KONA CAVE® has no control over these fees and cannot predict or waive them
For orders 135£ or less:
  • UK VAT is already included in the listed price, per current UK import regulations
Please Note:
All import taxes, customs duties, and handling charges are the sole responsibility of the customer and must be paid in full to receive your order.

For full details, visit the HMRC website:
🔗  Tax and duty on goods sent from abroad

RETURNS DUE TO UNPAID CUSTOMS CHARGES OR UNCOLLECTED PARCELS 
If a shipment is returned to KONA CAVE® due to:

  • Unpaid customs/import tariffs, or
  • An undeliverable address
  • Package not picked up from carrier facility 

…it will incur a 29,99 € Return Shipping, Documentation & Processing Fee, which will be deducted from any eligible refund.  Please note it is your responsibility to stay up-to-date with your package tracking and payment information.

Refunds will only be issued once the package has been received back at our office in Berlin, Germany.

KONA CAVE® cannot refund any fees, duties or VAT on returned or exchanged products. 

By placing an order with KONA CAVE® you agree to the terms outlined above. 

NORTH AMERICA

During these uncertain times, we are making every effort to continue to offer our life-changing pet cave beds to our U.S. customers.

However, please be aware that KONA CAVE® is not responsible for any fees, tariffs or shipping delays your package may encounter. 

As of April 2025, there is a 10% tariff for goods imported to the U.S. which is paid by,  you, the customer.

As always, goods shipping to CANADA are subject to Import duties, taxes and fees which are paid by, you, the customer.

READ MORE INFORMATION BELOW

Estimated delivery time Order Value Cost

3 - 12 weeks*
(average shipping time
is 3-5 weeks 
but may take longer due
to new U.S. import regulations)

0€ - 39,99€  5,99€
40€ - 149,99€ 14,99€
150€ - €299,99 19,99€
300€ - €399,99 29,99€
400€ - €479,99 34,99€
480€ + 39,99€

SHIPPING INFORMATION
All orders are shipped from Germany and returns must be made to Germany.
Please read Return / Exchange section below closely. 

NEW U.S. IMPORT TARIFFS (Effective April 2025)
As of April 2025, all goods entering the United States from the European Union are subject to a 10% import tariff. These tariffs are applied by U.S. customs and are the responsibility of the buyer.

Due to these changes, customs clearance times may be longer than usual, and delays can occur.

We appreciate your patience during this transitional period.

U.S. DELIVERY TIMEFRAMES
Before April 2025, average transit times to North America were approximately 2–3 weeks.  Due to current customs delays and shipping disruptions, exact delivery times are temporarily unknown.

 

Please note: Our larger products, such as dog beds, are shipped via sea freight. This means shipping times are generally longer than for small standard packages.

TRACKING YOUR INTERNATIONAL U.S.A ORDERS
You may track your order using the provided DHL tracking number two ways:  

  • Before your order arrives in the U.S. you can track your order here using DHL Tracking English   
    • Please note that once the tracking states that it has been "processed in the country of origin", you will not see another update until the package arrives in the U.S.A.
  • After your package arrives in the U.S. you can use your tracking number on the USPS website:  USPS Tracking

IMPORTANT U.S. CUSTOMS & TRACKING
  • Customs clearance in the U.S. can be delayed due to backlogs.
  • Occasionally, packages may not show live tracking updates even though they have cleared customs and are en route.
  • USPS and DHL are aware of this issue and are working to improve tracking accuracy.
U.S. RETURN SHIPMENTS & FEES If a shipment is returned to Sleepy Fox® due to:
  • Unpaid customs/import tariffs, or
  • An undeliverable address
  • Package not picked up from carrier facility 

…it will incur a 29,99 € Return Shipping, Documentation & Processing Fee, which will be deducted from any eligible refund.

Refunds will only be issued once the package has been received back at our office in Berlin, Germany.

RETURNS / EXCHANGES FROM U.S.A or CANADA
All returns and/or exchanges must be shipped back to Germany at the cost of the customer. 
Please note that shipping costs back to Germany are extremely expensive and can even cost more than the product itself. We highly recommend that if you have any questions about size or color, you email us before buying - as returns and / or exchanges are cost prohibitive. 

By placing an order with KONA CAVE® you agree to the terms outlined above. 

Thank you for patience and understanding during these unique and challenging times.


REST OF WORLD

Brunei, China (Beijing), Hong Kong, Japan (Tokyo), Macao SAR, Malta, New Zealand, Singapore, Qatar, UAE

Subject to Import VAT / Duties / Fees to be paid by customer where applicable

READ MORE INFORMATION BELOW

Estimated delivery time Order Value Cost

2 - 8 weeks*
(average shipping time
is 3-4 weeks 
but may take longer)

0€ - 148,99€  19,99€
149€ - 199,99€ 
24,99€
200€ - 299,99€
34,99€
300€ - 399,99€
44,99€
400€  - 549.99€
55,99€
550€ + 99,99€

Don't see your location listed?  Having problems checking out?  Email us for a shipping quote or help.

*PLEASE NOTE
The shipping times listed are estimates based on the most recent information from our delivery partners. KONA CAVE® processes and ships all orders as promptly as possible. However, once your package is handed over to the carrier, delivery times are beyond our control and may vary. KONA CAVE® cannot guarantee shipping timelines and is not responsible for delays caused by the shipping provider. We are unable to offer refunds or compensation for delayed deliveries.

 

Shipping, Returns & Exchanges Policy

All items are 100% made in Europe and ship from Germany.

Returns & Exchanges – Important Information

  • All returns must be shipped to Germany.
  • Return shipping costs are the responsibility of the customer.
  • We are not able to offer complimentary return shipping.
  • International returns and exchanges may be impractical due to long transit times and high shipping costs.

Before You Order

If you're unsure about sizing or product fit, please use the following resources:

  • Want to learn more about your pet's sleeping instincts and why they need a Snuggle Cave Bed?
    Check out Why a Snuggle Cave Bed 

  • Bed Size questions by breed? 
    Check out our handy Size Chart by Breed

  • Bed size inspiration through photos?
    Check out our Snuggle Club photo Gallery

  • Want to know if the Snuggle Cave Bed is right for your pet? 
    Check out our FAQ page.

Still unsure? Email us. We're happy to help!

Return Policy

Non-Refundable Returns

We cannot refund items returned due to:

  • Non-payment of customs/import fees
  • Unclaimed postal parcels

We cannot refund items returned with any of the following conditions:

  • Used items
  • Items with dog hair or dirty items
  • Items not in their original packaging with their hang tags attached
  • Items returned outside of the 14 day return window

Return eligibility

To be eligible for a return:

  • The item must be purchased directly from www.konacave.com
  • Returns must be requested within 14 calendar days of delivery
  • Products must be clean, unused, and in original condition with tags and packaging intact

Return Instructions

  1. Email us at woof@konacave.com before sending any returns. Include whether you're requesting a return or exchange and your reason.
  2. We will send a Return Authorization Number and return address (this may differ from the shipping address).
  3. Ship the return using a trackable, insured service. Sleepy Fox® is not responsible for lost or damaged packages.

Refund Details

  • Original shipping fees, import duties, and crisis fees are non-refundable.
  • Any shipping costs billed to KONA CAVE® will be deducted from your refund.
  • Refunds are issued only for items in saleable condition, returned with original tags and packaging.
  • Refunds are not issued for used, dirty or unsellable products.
  • Orders returned to KONA CAVE® due to unpaid fees or non-delivery will not be refunded.
  • Refunds will be processed only after the return has been received in Germany.
  • If an exception to one of the above policies is made, a return processing fee of €29,00 will be deducted from your refund 

All returned items must be clean, unused, and returned with original packaging and tags intact.

Exchanges

Please follow the return steps above and include the product and size you’d like in exchange.

Cancellations

We endeavor to ship all orders as quickly as possible.  Once your order has been processed for dispatch, we cannot cancel it. However, not to worry, you may still return it within 14 days of delivery.

Contact Us

If you have any questions, we’re here to help. Please email us at woof@konacave.com.